WOWCamera Reviews

I ordered an expensive item from them. It was delivered to a nearby shop as they didn't bother delivering it to my address. WHen I went to collect it the shop owner refused to give it to me. Had to deal with UPS who managed to sort it out. I took the package home and even recorded a video of myself unboxing it and the item wasn't inside.

I contacted WowCamera who said they would contact UPS. It took over 1 and a half months and they never kept me updated. I emailed them over and over and each time they said they are waiting for UPS. I provided them with all the proof but today UPS said because I threw away the outside packaging they declined the claim so Wowcamera are refusing to refund me.

Just to note. I told Wowcamera I have a video of myself opening the package and if they wanted it.. they didn't answer. They don't want the proof because they don't want to refund me.

I have effectively been scammed. Wowcamera, specifically the person I have been emailing for weeks "Sally Turner" has been extremely unhelpful and refuses to do anything but "wait for ups". Even after they declined the claim today, Sally told me to wait several weeks more so they could figure out if they can do anything.

So in total, I have emailed them mutliple times for updates even though they said they would update me... they didn't. They kept telling me to wait over a month and now are telling me to wait another month.

Even when I have the unboxing video which in iteself is irefutable evidence, Sally doesn't care for it nor wants to do anything about it.

Wowcamera, I want my FULL refund. I don't want to keep WAITING months and months. You thought you could get away with it but I refuse to let you get away with my money.

I will keep sharing all my evidence online to warn everyone of my experience. I have screenshots of all my emails from Sally at Wowcamera and all the evidence proving I didn't receive my item.

Please don't respond to this review with a generic "we have tried to come to a conclusion but are awaiting for UPS investigation" if you want to wait for the investigation that's on you. I shouldn't have to wait for a full refund when I have all the proof.

Also don't reply with a generic "we're sorry to hear, please contact our support team"... I have and they haven't done a single thing.

Want proof. My order number is WO235026

If anyone wants proof of my emails with them, please reach out.

Thanks

When spending a relatively large amount on money it’s normal to be a bit apprehensive about who you buy from and having never heard of Wow Camera previously, this was no exception. However, after reading other reviews, having a secure payment method and their phone and email communication being second to non, I took the plunge and can only say I will be buying from them again when the time arises. A great purchasing experience from start to finish. Thank you!

Excellent company to deal with,from ordering through to payment,and first class delivery service,i cannot thank them enough for the service they gave,5 stars from me
Colin.

I ordered from WowCamera and they have a superb customer services desk. Although the ETA was slightly long, I was kept updated throughout. The parcel was flown from Hong Kong and I received it the next day after it leaving from HK. There is nothing I can ask for to improve the experience. It was simply fantastic.

it was a pleasure to deal with WOWcamera.
it was my first purchase and apart from a little delay initially everything was handled in an efficient and friendly manner. I will definitely use them for future photography requirements.

I had a seamless experience purchasing a Sony A7C with a couple of lenses. Everything arrived under the time stipulated and support was impeccable along the way, providing feedback and updates on the status of the order. 100% would recommend.

Ordered a competitively priced mobile phone. Advised at order that the device would take 7 to 10 days to arrive, and it did. The item was shipped via DHL. Updates were for a bundle of items, so not able to see the individual phone. Advised the item was delivered Easter Monday while away. Contacted support who were prompt and provided feedback on where the device was. No issues at all with the order.

Good service and fast delivery.

No sooner had I written my first review, here I am again, compelled to leave a second review! Yes, WOWCamera provides great products at great price points, but I returned for the outstanding customer service. Looking for a gift for a family member, I knew I would be taken care of. Suffice it to say, from the point of ordering to following up with me to ensure the item arrived safely, I only wish other companies delivered great customer experience like Sally and the rest of the team! Thank you again for making the event more memorable by ensuring everything went to plan!

Great communication and service throughout. Couldn’t be more helpful

The communication and personal assistance with WOW Camera was second to none. I would definitely recommend them and will use them again in the future.

I bought a Sony Xperia 1 III at a very competitive price whch is much cheaper than the price offered by the services provider as well as not necessary to spend the expensive monthly service fee. One year UK warranty is reassuring, and the phone was delivered on the 7th working days after ordered within their guaranteed schedule.

Good value and even better customer service, always very helpful and responsive over the phone or email. Strongly recommend.

Bought a new Nikon D500 (which is hard to find these days) at a very competitive price. Happy with purchase and service. Seems that DHL was a bit slow but all arrived safely.

I ordered after reading reviews. I was a bit nervous, but went for it. After 5 days I emailed and received a prompt reply, which was reassuring. Then an email when it was dispatched, then I was able to track. It was delivered today, ten days after ordering. Very pleased.